About The Speaker
Managing Director with 25 years experience at Accenture. I am a Global expert for the Customer Service (Order to Cash) practice, with successful experiences of implementations in +100 countries, impacting thousands of employees and getting relevant Business Cases. Deep knowledge of Consumer Packaged Goods Industry. Strong professional skills in Business driven transformations,Customer centricity, Customer Services, Sales and Change Management enabled by technology platforms as SAP and Salesforce. Large and intensive experience in design and implementation of complex Business-driven, digital transformations in multinationals involving organization, new technologies, processes and analytics delivering relevant business cases. Some of the delivered Business case KPIs in my projects are: Customer Service level improvement, revenues growth (lost sales recovered) , trade spend savings, logistic costs reduction, organization efficiencies (regional hubs, centralization, local efficiencies), working capital reduction, competitive time to market improvement, employee productivity and engagement.